Q: My Fan Is Making Noise

1. Make sure all motor housing screws are snug. 2. Make sure the screws that attach the fan blade bracket to the motor hub is tight. 3. Make sure wire nut connections are not rubbing against each other or the interior wall of the switch housing. CAUTION: Make sure main power is off* * Losing power or turning off power to fan will not interfere with the current pairing. The fan’s current pairing will resume when power is restored. 4. Allow a 24-hour "breaking-in" period. Most noise associated with a new fan disappear during this time. 5. Some fan motors are sensitive to signals from solid-state variable speed controls. If you have installed this type of control, choose and install another type of control. 6. Make sure the upper canopy is a short distance from the ceiling. It should not touch the ceiling.

Question 1

My Fan Is Making Noise

Accepted Answer

1. Make sure all motor housing screws are snug.
​
2. Make sure the screws that attach the fan blade bracket to the motor hub is tight.
​
3. Make sure wire nut connections are not rubbing against each other or the interior wall of the switch housing.
CAUTION: Make sure main power is off*

* Losing power or turning off power to fan will not interfere with the current pairing. The fan’s current pairing will resume when power is restored. 
​
4. Allow a 24-hour "breaking-in" period. Most noise associated with a new fan disappear during this time.
5. Some fan motors are sensitive to signals from solid-state variable speed controls. If you have installed this type of control, choose and install another type of control.
​
6. Make sure the upper canopy is a short distance from the ceiling. It should not touch the ceiling.

Question 2

My Hand Held Remote Is Not Controlling My Fan/Light

Accepted Answer

LEARNING PROCESS IMPORTANT: If you have two or more fans, please follow steps below to control each fan independently. Also follow steps below to re-pair the remote and the receiver when needed. 
1.    Ensure AC power to the fan is OFF to begin the learning process*

* Losing power or turning off power to fan will not interfere with the current pairing. The fan’s current pairing will resume when power is restored. 
 
2.    Turn the fan's AC power ON.
​
3.    Add this remote to the controller. Within 30 seconds of turning AC power on, press and release the "⏻" button 5-9 seconds to enter the learning function. The down light of your fan, if applicable, will blink twice, and the fan will automatically begin to operate and start to rotate in counterclockwise direction and on the highest RPM for 1 minutes. When counterclockwise rotation has finished, the fan will automatically reverse to clockwise direction again to the highest RPM for 1 minutes. Fan will shut off when the self-calibration test has finished. The total self-calibration test will last about 2 minutes.
The fan will now accept commands from the added remote.
​
The fan will now accept commands from the added remote.
​
4. Optional: Within 30 seconds of turning AC power on, press and release the "⏻" button 10-14 seconds to clear other remotes memory from your fan but only keep this vary remote pairing with the fan.
​
5. Optional: Within 30 seconds of turning AC power on, press and release the "⏻" button more than 15 seconds to set the controller to public. Other Matthews's same remotes will work with this fan.

https://static.wixstatic.com/media/81f346_f39c875f252946bdb2ec72587787bec1~mv2.png

Question 3

My Wall Control Is Not Controlling My Fan/Light

Accepted Answer

LEARNING PROCESS
 
IMPORTANT: Please go through remote learning process before use. If you have two or more fans, please follow steps below to control each fan independently. Also follow steps below to re-pair the remote and the receiver when needed.
 
1. Ensure AC power to the fan is OFF to begin the learning process*

* Losing power or turning off power to fan will not interfere with the current pairing. The fan’s current pairing will resume when power is restored. 
​
2. Turn the fan's AC power ON.
​
3. Within 30 seconds of turning AC power on, press and release the "SET" button five seconds to enter the learning function. The down light of your fan, if applicable, will blink twice, and the fan will automatically begin to operate and start to rotate in counterclockwise direction and on the highest RPM for 1 minutes. When counterclockwise rotation has finished, the fan will automatically reverse to clockwise direction again to the highest RPM for 1 minutes. Fan will shut off when the self-calibration test has finished. The total self­calibration test will last about 2 minutes.
​
https://static.wixstatic.com/media/81f346_4915e09d87de483d915366fe31aee882~mv2.png

Question 4

Installation/User Guide

Accepted Answer

Alessandra / Alessandra-LK (https://81f34646-dadf-4453-81f8-d03cd812d6a4.usrfiles.com/ugd/81f346_63987b0e1aa14ed38bc943f5301be15b.pdf)
Alessandra Tropical / Alessandra Tropical-LK (https://81f34646-dadf-4453-81f8-d03cd812d6a4.usrfiles.com/ugd/81f346_63987b0e1aa14ed38bc943f5301be15b.pdf)
Ariella / Ariella-LK(https://81f34646-dadf-4453-81f8-d03cd812d6a4.usrfiles.com/ugd/81f346_be5cbd812bbb498fa41e2c4678e1b798.pdf)
Eliza(chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://matthewsfanco.com/wp-content/uploads/ELIZA/EK-Support-Materials/EKMK-MG04BMG04C-ENG_20241029.pdf)
Eliza-H (chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://matthewsfanco.com/wp-content/uploads/ELIZA-H/EKH-Support-Materials/EKH-MG04AH-E-030624.pdf)
Irene-3 / Irene-5 (chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://matthewsfanco.com/wp-content/uploads/IRENE-3/IR3-Support-Materials/IR3-Installation-Manual.pdf)
Irene-3H / Irene-5H (https://81f34646-dadf-4453-81f8-d03cd812d6a4.usrfiles.com/ugd/81f346_28748fdb83ab48acb49808d1754dc0aa.pdf)
Irene-3HLK / Irene-5HLK (https://81f34646-dadf-4453-81f8-d03cd812d6a4.usrfiles.com/ugd/81f346_12abf60286d34e9d9085590103cceb31.pdf)
Molly (chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://matthewsfanco.com/wp-content/uploads/ELIZA/EK-Support-Materials/EKMK-MG04BMG04C-ENG_20241029.pdf)
Mollywood (chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://matthewsfanco.com/wp-content/uploads/MOLLYWOOD/MW-Support-Materials/MWNAN-MG11DCG-E-103024.pdf)
Nan (chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://matthewsfanco.com/wp-content/uploads/MOLLYWOOD/MW-Support-Materials/MWNAN-MG11DCG-E-103024.pdf)
Nan XL (chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://matthewsfanco.com/wp-content/uploads/NAN-XL/NKXL-Support-Materials/NAN-MG11DCB-ENG-050823.pdf)
Patricia-3 / Patricia-5 (https://81f34646-dadf-4453-81f8-d03cd812d6a4.usrfiles.com/ugd/81f346_228a5e599252420f87176b60db4abe95.pdf)

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