Matthews Fan Company
Customer Service
1881 Industrial Drive,
Libertyville, IL 60048
Tel: (847) 680-9043
Fax: (847) 680-8140
Tech Support
Customer Service
To find distributors selling our products in your area click on “Retailers” button above. Enter your state and see which of our retailers are in your area.
To order parts for your Matthews Fan Co products, please contact our parts distributor, Lighting Innovation, in San Clemente, CA.
Tel: (949) 831-7600
Contact Us
We’d love to hear from you! For any inquiries, please email us at contact@matthewsfanco.com.
Be sure to include your name, contact information, and a brief inquiry description so we can assist you as efficiently as possible. We’ll get back to you shortly!
Terms & Conditions
WELCOME TO MATTHEWSFANCO.COM
Your use of MatthewsFanCo.com (“Website”) constitutes your agreement to be bound by the following terms and conditions related to the use of the Website. These terms and conditions are subject to change from time to time without prior notice. After such a change, your use of the Website constitutes your agreement to be bound by the changed terms and conditions. You should therefore review these terms and conditions each time you log on to our Website.
Intellectual Property
The content of the Matthews Fan Company Website is protected by intellectual property laws, including trademark and copyright laws. Our Website is intended solely for personal, non-commercial use by the users of our Website.
From time to time, you may wish to download, print, or store portions of our Website. You may do so provided that you use such copies only for your own personal, non-commercial use; you do not copy or post that material on any network computer or broadcast it in any media; and you do not modify or alter the material in any way. Downloading such materials does not transfer to you any right, title, or interest in those materials. All intellectual property rights in such materials remain the sole and exclusive property of Matthews Fan Company.
Submissions and User Content
You may submit inquiries, comments, or other materials, including photos and videos of your ceiling fans, through our Website—for example, when seeking technical support. Any such submissions shall be and remain the exclusive property of Matthews Fan Company. By submitting materials, you assign to Matthews Fan Company all worldwide rights, titles, and interests in any intellectual property rights that may exist in your submissions.
Matthews Fan Company may use submitted materials for any purpose necessary to provide customer service or improve our products and services, without compensation to you. You are solely responsible for ensuring that any material you submit does not infringe the rights of others and is not unlawful, defamatory, obscene, or otherwise inappropriate.
Privacy and Data Collection
We respect your privacy. Our Privacy Policy explains how we collect, use, and safeguard your information. By using our Website, you consent to our practices, including:
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Site Analytics: We collect basic, non-identifying analytics to help us improve the performance of the Website.
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Email Newsletter Sign-Ups: If you subscribe, we collect your email address to send you updates and promotional materials. You may unsubscribe at any time.
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GPS Location: If you use our store locator, we may request access to your device’s location. Location services are optional and can be disabled in your device or browser settings.
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User Uploads for Technical Support: Any photos or videos you upload in connection with support requests may be used solely to assist in resolving your inquiry.
Limitation of Liability
In no event shall Matthews Fan Company be liable for any damages of any kind arising from the use of this Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
You agree to defend, indemnify, and hold Matthews Fan Company harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of this Website.
The laws of the State of Illinois govern these disclaimers and the terms and conditions set forth above, without giving effect to any principles of conflicts of law.